How the Inbox Works

What the Inbox is

The Inbox shows email conversations between your clinic and patients. Each conversation is a thread of messages — you can see the full history and reply directly from Coda Crimson.

How conversations are created

Conversations are created automatically when a patient replies to an email sent by your clinic. You do not need to create conversations manually.

Shared Inbox

The Inbox is shared across all users — every team member sees the same conversations.

Message statuses

Each message in a conversation has a delivery status:

Status	Meaning
Pending	Message is being processed
Sent	Message was sent successfully
Delivered	Message reached the patient's inbox
Failed	Message could not be sent